If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted when they reach our payment processor. They are not held in clear text on any web site, and we do not store the card details.
Shipping And Handling
Shipping within the non remote areas of mainland UK is free. Please contact the sales office to confirm delivery charges to the Scottish Highlands and offshore UK destinations.
Typically there is a two week turnaround in shipping your order, although it can take longer – if you would like to know how your order is progressing please contact us.
We guarantee your satisfaction. We have inspected the premises of all our suppliers and are confident that the systems they have in place will result in you receiving the best quality products. We back up our claim by offering a 5 year guarantee (full details on request).
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example GRP Overdoor Canopies or bespoke sized Canopies, in which case we are unable to except returns. For eligible items, all we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.
We will carry out an inspection of all returned items to check for signs of use that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.
Any claims for damages or missing items must be notified to us within 48 hours of receipt of goods. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
The Canopy Shop do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If you need to reach us, please email us using the contact page, alternatively, you can call on 01536 446393 (International +44 01536 446393).
Our Contact details:
The Canopy Shop
Phone: 01536 446393
Email: sales [at] thecanopyshop [dot] co [dot] uk
c/o BAPPCO LTD
Unit 13, Earlstrees Court, Earlstrees Industrial Estate